Service Desk Lead (Detroit Metro Area) Industry: Automotive

Our client is seeking a Service Desk Lead to join their team in the Detroit area. The ideal candidate will have experience managing service desk operations, establishing & maintaining service levels / KPIs and navigating change management. 

Key Requirements: 

• Strong experience leading service desk operations for large organizations

• Certifications: ITIL Foundation required, ITIL Practice Manager preferred

• Experience in a managed services and international environment 

• Travel: This is an onsite position. Flexibility or hybrid options may be available.